How our pricing works...
Call-out and diagnostic fee
Our engineer will attend your property and initially diagnose the fault on your appliance. Should you decide that you do not want to go ahead with the repair, or if the repair is uneconomical compared with the cost of replacing your machine, we will only charge you a call-out and diagnostic fee. If you decide that you would like our engineer to proceed with the repair, you will be asked to pay a repair fee, plus the cost of any parts that are required to complete the repair.
Our call out and diagnostic fee varies depending on where you live. The table below provides a breakdown for each postcode area:
Postcode |
Call-out fee |
Postcode |
Call-out fee |
Postcode |
Call-out fee |
Postcode |
Call-out fee |
All BN |
£42 |
All AL |
£47 |
E1 |
£65 |
EC1-EC4 |
£75 |
All BR |
All CR |
N1 |
SE1 |
All CB |
All E (not E1) |
NW1 |
SW1 |
All CM |
All EN |
NW6 |
W1 |
All CT |
All HA |
NW8 |
WC1-2 |
All DA |
All IG |
NW10 |
|
All HP |
All KT |
SE11 |
|
All LU |
All N (not N1) |
SE16-17 |
|
All ME |
All NW
(not NW1, 6, 8,10) |
SW3 |
|
All MK |
All RM |
SW5-8 |
|
All RG |
All SE (Not SE1, SE11, SE16-17) |
SW10-11 |
|
All RH |
All SM |
SW18 |
|
All SG |
SW2, SW4, SW9, SW12-17, SW19-20 |
W2-4 |
|
All SL |
All TW |
W6 |
|
All SS |
All UB |
W8-12 |
|
All TN |
W5, W7, W13 |
W14 |
|
|
All WD |
|
|
*A £10 surcharge will be applied for gas appliances |
|
Repair fee |
The standard repair charge is £28.
If your appliance requires a major repair, such as a washing machine drum change or a systems refrigeration repair, or if your appliance is built-in, a surcharge of £10 will be applied.
All prices exclude parts and VAT. |
|
|
0345 013 0070
