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How our pricing works...

Call-out and diagnostic fee

Our engineer will attend your property and initially diagnose the fault on your appliance. Should you decide that you do not want to go ahead with the repair, or if the repair is uneconomical compared with the cost of replacing your machine, we will only charge you a call-out and diagnostic fee. If you decide that you would like our engineer to proceed with the repair, you will be asked to pay a repair fee, plus the cost of any parts that are required to complete the repair.

Our call out and diagnostic fee varies depending on where you live. The table below provides a breakdown for each postcode area:

Postcode

Call-out fee

Postcode

Call-out fee

Postcode

Call-out fee

Postcode

Call-out fee

All BN

£42

All AL, All BR

£47

E1, E2, E8

£65

EC1-EC4

£75

CB1-5

All CR, All DA

N5, N7

N1

CB10-11

All E (not E1,E2,E8)

NW1

SE1, SE11

CB21-23

All EN

NW6

SW1

All CM

All HA

NW8

W1

All CT

All IG

SE16, SE17

WC1-2

All HP

All KT

SW3

 

All LU

All N (not N1,N5,N7)

SW5-8

 

All ME

All NW
(not NW1,6,8)

SW10-11

 

All MK

All RM

W2, W6

 

RG1,2,4-6,9

All SE (Not SE1, SE11, SE16-17)

W8-12

 

RG10,12,30,31

All SM

W14

 

RG40-42,RG45

SW2, SW4, SW9, SW12-20

 

 

All RH

All TW

 

 

All SG

All UB

 

 

All SL

W3-5, W7, W13

 

 

All SS, All TN

All WD

 

 

*A £10 surcharge will be applied for gas appliances

Repair fee

The standard repair charge is £28.

If your appliance requires a major repair, such as a washing machine drum change or a systems refrigeration repair, or if your appliance is built-in or gas-fuelled, a surcharge of £10 will be applied.

All prices exclude parts and VAT.

 

Our charging rates - click here for more information
Respond Service is an authorised Service Force repair agent
Respond Services is an authorised Domestic & General repair agent
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